Terms & Conditions
Terms & Conditons
1.1 Your use of unlocks.us , software, services and web sites (referred to collectively as the “Services” in this document and excluding any services provided to you by unlocks.us under a separate written agreement) is subject to the terms of a legal agreement between you and unlocks.us . unlocks.us main place of business is at Buffalo, NY 14226, and registered as company. This document explains how the agreement is made up, and sets out some of the terms of that agreement.
1.2 Unless otherwise agreed in writing with unlocks.us , your agreement with unlocks.us will always include, at a minimum, the terms and conditions set out in this document. These are referred to below as the “Universal Terms”.
1.3 Your agreement with unlocks.us will also include the terms of any Legal Notices applicable to the Services, in addition to the Universal Terms. All of these are referred to below as the “Additional Terms”. Where Additional Terms apply to a Service, these will be accessible for you to read either within, or through your use of, that Service.
1.4 The Universal Terms, together with the Additional Terms, form a legally binding agreement between you and unlocks.us in relation to your use of the Services. It is important that you take the time to read them carefully. Collectively, this legal agreement is referred to below as the “Terms”.
1.5 If there is any contradiction between what the Additional Terms say and what the Universal Terms say, then the Additional Terms shall take precedence in relation to that Service.
2. Accepting the Terms
2.1 In order to use the Services, you must first agree to the Terms. You may not use the Services if you do not accept the Terms.
2.2 You can accept the Terms by:
(a) clicking to accept or agree to the Terms, where this option is made available to you by unlocks.us in the user interface for any Service; or
(b) by actually using the Services. In this case, you understand and agree that unlocks.us will treat your use of the Services as acceptance of the Terms from that point onwards.
2.3 You may not use the Services and may not accept the Terms if
(a) you are not of legal age to form a binding contract with unlocks.us , or
(b) you are a person barred from receiving the Services under the laws of The Bahamas or other countries including the country in which you are resident or from which you use the Services.
2.4 Before you continue, you should print off or save a local copy of the Universal Terms for your records.
3. Language of the Terms
3.1 Where unlocks.us has provided you with a translation of the English language version of the Terms, then you agree that the translation is provided for your convenience only and that the English language versions of the Terms will govern your relationship with unlocks.us .
4. Provision of the Services by unlocks.us
4.1 unlocks.us has subsidiaries and affiliated legal entities around the world (“Subsidiaries and Affiliates”). Sometimes, these companies will be providing the Services to you on behalf of unlocks.us itself. You acknowledge and agree that Subsidiaries and Affiliates will be entitled to provide the Services to you.
4.2 unlocks.us is constantly innovating in order to provide the best possible experience for its users. You acknowledge and agree that the form and nature of the Services which unlocks.us provides may change from time to time without prior notice to you.
4.3 As part of this continuing innovation, you acknowledge and agree that unlocks.us may stop (permanently or temporarily) providing the Services (or any features within the Services) to you or to users generally at unlocks.us sole discretion, without prior notice to you. You may stop using the Services at any time. You do not need to specifically inform unlocks.us when you stop using the Services.
4.4 You acknowledge and agree that if unlocks.us disables access to your account, you may be prevented from accessing the Services, your account details or any files or other content which is contained in your account.
4.5 You acknowledge and agree that while unlocks.us may not currently have set a fixed upper limit on the number of transmissions you may send or receive through the Services or on the amount of storage space used for the provision of any Service, such fixed upper limits may be set by unlocks.us at any time, at unlocks.us discretion.
5. Use of the Services by you
5.1 In order to access certain Services, you may be required to provide information about yourself (such as identification or contact details) as part of the registration process for the Service, or as part of your continued use of the Services. You agree that any registration information you give to unlocks.us will always be accurate, correct and up to date.
5.2 You agree to use the Services only for purposes that are permitted by (a) the Terms and (b) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions (including any laws regarding the export of data or software to and from The Bahamas or other relevant countries).
5.3 You agree not to access (or attempt to access) any of the Services by any means other than through the interface that is provided by unlocks.us , unless you have been specifically allowed to do so in a separate agreement with unlocks.us . You specifically agree not to access (or attempt to access) any of the Services through any automated means (including use of scripts or web crawlers) and shall ensure that you comply with the instructions set out in any robots.txt file present on the Services.
5.4 You agree that you will not engage in any activity that interferes with or disrupts the Services (or the servers and networks which are connected to the Services).
5.5 Unless you have been specifically permitted to do so in a separate agreement with unlocks.us , you agree that you will not reproduce, duplicate, copy, the Services for any purpose.
5.6 You agree that you are solely responsible for (and that unlocks.us has no responsibility to you or to any third party for) any breach of your obligations under the Terms and for the consequences (including any loss or damage which unlocks.us may suffer) of any such breach.
6. Your passwords and account security
6.1 You agree and understand that you are responsible for maintaining the confidentiality of passwords associated with any account you use to access the Services.
6.2 Accordingly, you agree that you will be solely responsible to unlocks.us for all activities that occur under your account.
6.3 If you become aware of any unauthorized use of your password or of your account, you agree to notify unlocks.us immediately.
7. Privacy and your personal information
7.1 You agree to the use of your data in accordance with unlocks.us privacy policies.
8. Content in the Services
8.1 You understand that all information (such as data files, written text, computer software, music, audio files or other sounds, photographs, videos or other images) which you may have access to as part of, or through your use of, the Services are the sole responsibility of the person from which such content originated. All such information is referred to below as the “Content”.
8.2 You should be aware that Content presented to you as part of the Services, including but not limited to advertisements in the Services and sponsored Content within the Services may be protected by intellectual property rights which are owned by the sponsors or advertisers who provide that Content to unlocks.us (or by other persons or companies on their behalf). You may not modify, rent, lease, loan, sell, distribute or create derivative works based on this Content (either in whole or in part) unless you have been specifically told that you may do so by unlocks.us or by the owners of that Content, in a separate agreement.
8.3 unlocks.us reserves the right (but shall have no obligation) to pre-screen, review, flag, filter, modify, refuse or remove any or all Content from any Service.
8.4 You agree that you are solely responsible for (and that unlocks.us has no responsibility to you or to any third party for) any Content that you create, transmit or display while using the Services and for the consequences of your actions (including any loss or damage which unlocks.us may suffer) by doing so.
9. Proprietary rights
9.1 You acknowledge and agree that unlocks.us (or unlocks.us 's licensors) own all legal right, title and interest in and to the Services, including any intellectual property rights which subsist in the Services (whether those rights happen to be registered or not, and wherever in the world those rights may exist). You further acknowledge that the Services may contain information which is designated confidential by unlocks.us and that you shall not disclose such information without unlocks.us prior written consent.
9.2 Unless you have agreed otherwise in writing with unlocks.us , nothing in the Terms gives you a right to use any of unlocks.us trade names, trade marks, service marks, logos, domain names, and other distinctive brand features.
9.3 If you have been given an explicit right to use any of these brand features in a separate written agreement with unlocks.us , then you agree that your use of such features shall be in compliance with that agreement, any applicable provisions of the Terms, and unlocks.us brand feature use guidelines as updated from time to time.
9.4 Other than the limited license set forth in Section 11, unlocks.us acknowledges and agrees that it obtains no right, title or interest from you (or your licensors) under these Terms in or to any Content that you submit, post, transmit or display on, or through, the Services, including any intellectual property rights which subsist in that Content (whether those rights happen to be registered or not, and wherever in the world those rights may exist). Unless you have agreed otherwise in writing with unlocks.us , you agree that you are responsible for protecting and enforcing those rights and that unlocks.us has no obligation to do so on your behalf.
9.5 You agree that you shall not remove, obscure, or alter any proprietary rights notices (including copyright and trade mark notices) which may be affixed to or contained within the Services.
9.6 Unless you have been expressly authorized to do so in writing by unlocks.us , you agree that in using the Services, you will not use any trade mark, service mark, trade name, logo of any company or organization in a way that is likely or intended to cause confusion about the owner or authorized user of such marks, names or logos.
10. License from WORLDWIDEUNLOCKERLLC
10.1 unlocks.us gives you a personal, worldwide, royalty-free, non-assignable and non-exclusive license to use the software provided to you by unlocks.us as part of the Services as provided to you by unlocks.us (referred to as the “Software” below). This license is for the sole purpose of enabling you to use and enjoy the benefit of the Services as provided by unlocks.us , in the manner permitted by the Terms.
10.2 You may not (and you may not permit anyone else to) copy, modify, create a derivative work of, reverse engineer, decompile or otherwise attempt to extract the source code of the Software or any part thereof, unless this is expressly permitted or required by law, or unless you have been specifically told that you may do so by unlocks.us , in writing.
10.3 Unless unlocks.us has given you specific written permission to do so, you may not assign (or grant a sub-license of) your rights to use the Software, grant a security interest in or over your rights to use the Software, or otherwise transfer any part of your rights to use the Software.
11. Content license from you
11.1 You retain copyright and any other rights you already hold in Content which you submit, post or display on or through, the Services. By submitting, posting or displaying the content you give unlocks.us a perpetual, irrevocable, worldwide, royalty-free, and non-exclusive license to reproduce, adapt, modify, translate, publish, publicly perform, publicly display and distribute any Content which you submit, post or display on or through, the Services. This license is for the sole purpose of enabling unlocks.us to display, distribute and promote the Services and may be revoked for certain Services as defined in the Additional Terms of those Services.
11.2 You agree that this license includes a right for unlocks.us to make such Content available to other companies, organizations or individuals with whom unlocks.us has relationships for the provision of syndicated services, and to use such Content in connection with the provision of those services.
11.3 You understand that unlocks.us , in performing the required technical steps to provide the Services to our users, may (a) transmit or distribute your Content over various public networks and in various media; and (b) make such changes to your Content as are necessary to conform and adapt that Content to the technical requirements of connecting networks, devices, services or media. You agree that this license shall permit unlocks.us to take these actions.
11.4 You confirm and warrant to unlocks.us that you have all the rights, power and authority necessary to grant the above license.
12. Software updates
12.1 The Software which you use may automatically download and install updates from time to time from unlocks.us . These updates are designed to improve, enhance and further develop the Services and may take the form of bug fixes, enhanced functions, new software modules and completely new versions. You agree to receive such updates (and permit unlocks.us to deliver these to you) as part of your use of the Services.
13. Ending your relationship with unlocks.us
13.1 The Terms will continue to apply until terminated by either you or unlocks.us as set out below.
13.2 If you want to terminate your legal agreement with unlocks.us , you may do so by (a) notifying unlocks.us at any time and (b) closing your accounts for all of the Services which you use, where unlocks.us
has made this option available to you. Your notice should be sent, in writing, to unlocks.us address which is set out at the beginning of these Terms.
may at any time, terminate its legal agreement with you if:
(A) you have breached any provision of the Terms (or have acted in manner which clearly shows that you do not intend to, or are unable to comply with the provisions of the Terms); or
(B) unlocks.us is required to do so by law (for example, where the provision of the Services to you is, or becomes, unlawful); or
(C) the partner with whom unlocks.us offered the Services to you has terminated its relationship with unlocks.us or ceased to offer the Services to you; or
(D) unlocks.us is transitioning to no longer providing the Services to users in the country in which you are resident or from which you use the service; or
(E) the provision of the Services to you by unlocks.us is, in unlocks.us opinion, no longer commercially viable.
13.4 Nothing in this Section shall affect unlocks.us rights regarding provision of Services under Section 4 of the Terms.
13.5 When these Terms come to an end, all of the legal rights, obligations and liabilities that you and unlocks.us have benefited from, been subject to (or which have accrued over time whilst the Terms have been in force) or which are expressed to continue indefinitely, shall be unaffected by this cessation, and the provisions of paragraph 20.7 shall continue to apply to such rights, obligations and liabilities indefinitely.
14. EXCLUSION OF WARRANTIES
14.1 NOTHING IN THESE TERMS, INCLUDING SECTIONS 14 AND 15, SHALL EXCLUDE OR LIMIT unlocks.us WARRANTY OR LIABILITY FOR LOSSES WHICH MAY NOT BE LAWFULLY EXCLUDED OR LIMITED BY APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR LOSS OR DAMAGE CAUSED BY NEGLIGENCE, BREACH OF CONTRACT OR BREACH OF IMPLIED TERMS, OR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, ONLY THE LIMITATIONS WHICH ARE LAWFUL IN YOUR JURISDICTION WILL APPLY TO YOU AND OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
14.2 YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK AND THAT THE SERVICES ARE PROVIDED “AS IS” AND "AS AVAILABLE."
14.3 IN PARTICULAR, unlocks.us
, ITS SUBSIDIARIES AND AFFILIATES, AND ITS LICENSORS DO NOT REPRESENT OR WARRANT TO YOU THAT:
(A) YOUR USE OF THE SERVICES WILL MEET YOUR REQUIREMENTS,
(B) YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR FREE FROM ERROR,
(C) ANY INFORMATION OBTAINED BY YOU AS A RESULT OF YOUR USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE, AND
(D) THAT DEFECTS IN THE OPERATION OR FUNCTIONALITY OF ANY SOFTWARE PROVIDED TO YOU AS PART OF THE SERVICES WILL BE CORRECTED.
14.4 ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR OTHER DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.
14.5 NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM unlocks.us OR THROUGH OR FROM THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS.
14.6 unlocks.us FURTHER EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
15. LIMITATION OF LIABILITY
15.1 SUBJECT TO OVERALL PROVISION IN PARAGRAPH 14.1 ABOVE, YOU EXPRESSLY UNDERSTAND AND AGREE THAT unlocks.us
, ITS SUBSIDIARIES AND AFFILIATES, AND ITS LICENSORS SHALL NOT BE LIABLE TO YOU FOR:
(A) ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL CONSEQUENTIAL OR EXEMPLARY DAMAGES WHICH MAY BE INCURRED BY YOU, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY.. THIS SHALL INCLUDE, BUT NOT BE LIMITED TO, ANY LOSS OF PROFIT (WHETHER INCURRED DIRECTLY OR INDIRECTLY), ANY LOSS OF GOODWILL OR BUSINESS REPUTATION, ANY LOSS OF DATA SUFFERED, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR OTHER INTANGIBLE LOSS;
(B) ANY LOSS OR DAMAGE WHICH MAY BE INCURRED BY YOU, INCLUDING BUT NOT LIMITED TO LOSS OR DAMAGE AS A RESULT OF:
(I) ANY RELIANCE PLACED BY YOU ON THE COMPLETENESS, ACCURACY OR EXISTENCE OF ANY ADVERTISING, OR AS A RESULT OF ANY RELATIONSHIP OR TRANSACTION BETWEEN YOU AND ANY ADVERTISER OR SPONSOR WHOSE ADVERTISING APPEARS ON THE SERVICES;
(II) ANY CHANGES WHICH unlocks.us MAY MAKE TO THE SERVICES, OR FOR ANY PERMANENT OR TEMPORARY CESSATION IN THE PROVISION OF THE SERVICES (OR ANY FEATURES WITHIN THE SERVICES);
(III) THE DELETION OF, CORRUPTION OF, OR FAILURE TO STORE, ANY CONTENT AND OTHER COMMUNICATIONS DATA MAINTAINED OR TRANSMITTED BY OR THROUGH YOUR USE OF THE SERVICES;
(III) YOUR FAILURE TO PROVIDE unlocks.us WITH ACCURATE ACCOUNT INFORMATION;
(IV) YOUR FAILURE TO KEEP YOUR PASSWORD OR ACCOUNT DETAILS SECURE AND CONFIDENTIAL;
15.2 THE LIMITATIONS ON U unlocks.us LIABILITY TO YOU IN PARAGRAPH 15.1 ABOVE SHALL APPLY WHETHER OR NOT unlocks.us HAS BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING.
16. Copyright and trade mark policies
16.1 It is unlocks.us policy to respond to notices of alleged copyright infringement that comply with applicable international intellectual property law, and to terminating the accounts of repeat infringers.
17. SPECIAL TERMS AND CONDITIONS
17.1 unlocks.us allows you to request the cancellation of an unlock code order in the â€œWaitingâ€ section on unlocks.us Team ; if the cancellation request is received within ten minutes following your order, it may be instantly approved. If the request cannot be instantly approved, it will be seen as â€œPending for approvalâ€ until unlocks.us supplier accepts the cancellation request, or refuses it and delivers the unlock code. It is unlocks.us supplier sole discretion to accept or deny a cancelation request.
17.2 If you think you received the wrong unlock code, you have 3 days following the delivery of your order to request, free or charge, the supplier to verify the code. You can launch this procedure by pressing the â€œVerifyâ€ button in the â€œArchiveâ€ section on unlocks.us Team. You also accept that for some unlock tools (including, but not limited to, the tools that come for a calculator and that are guaranteed to return everytime the same code) this procedure may not be available.
17.3 If, after the verification procedure has been launched, the code is the same as the first one, unlocks.us will issue a refund of your order if you provide a video proof; this video proof must be compliant with these rules:
- First type *#06# (or any other way of displaying the IMEI on the phoneâ€™s LCD) on the phone then wait 5-10 seconds until we can clearly see and read the IMEI of the phone displayed.
- If present, the operator (on which the phone is currently locked) logo should be clearly visible.
- Insert, in the same phone, a SIM card which is not currently accepted by the phone.
- Wait 5 seconds until we can clearly see and read the message displayed by the phone
- Enter the code received by the server, SLOWLY, and the keys being pressed (or touched) must be clearly seen in the video as the code is entered into the phone.
- If you get an error message, wait 5 seconds so we can clearly see this message
- By the way, make sure the video is correctly focused and the codes, messages, IMEI are all visible on the phoneâ€™s display.
If you are professional user (with a “Wholesale Account”) running your own Unlock Business, please note that it's Mandatory to use “YouTube” or “DailyMotion” to upload your video. Also please pay extra care when requesting video to your customer to NOT make any mention in the video of the Name of your Company, and to NOT show your Website or Email as we'll not accept to forward the video proof to our supplier if any these condition happen. Finally still if you are a Wholesale User, please forward the Video by email including all the details below :
- “Service Name” you used to request the unlock code for this order,
- "Brand, Model and IMEI" of the Cell Phone,
- “Unlock Code” you received,
- Any special information we might have request during the Unlock Process (ie: UDID, Provider ID, SeCro),
- And finally a brief description of the “Error” when trying to enter the code.
17.4 If your complaint is about an iPhone Unlock Service, first please do not waste your time to provide a video proof. We will only accept a complete Apple GSX Check report performed on our Server (we do not accept GSX Check report performed on any other website). You must use the service : "iPhone & iPad Full GSX Check (5 Minutes)" - [Tool ID: 727] to perform the GSX Check and pay for the check. Then please forward the result to us by email. If the result show that phone is still locked, and from the exact same original network you place the order for we will then refund the check and forward the complaint to our supplier to investigate about the issue. If the GSX Check show the phone is not from the correct Network, or the phone is Unlocked then no refund claim or complaint will be accepted.
17.5 When you select a tool in the dropdown menu in the â€œIMEI Unlockâ€ section, an information note may be presented to you, giving you special instructions for this particular tool, including but not limited to, phone models or operators not to try to order. It is your responsibility to follow these particular rules. unlocks.us will refuse any refund request if these rules have not been followed and you receive a wrong unlock code.
17.6 Any refund claim, whether or not Video Proof is provided, must be made less than 10 days after the delivery date of the order. We will not investigate or refund any claims made after this period.
17.7 If you have a Samsung phone which shows â€œPhone Freezeâ€ due to too many wrong codes entered, please note that the only way to get a working unlock code is using the â€œSamsung Europeâ€ or â€œSamsung USAâ€ tool (Factory Codes); it is not possible to get the Unfreeze code by another way.